Within the alert ticket, find the "Remote Control" button and give it a click.
A side drawer will slide out, displaying the device linked to your user profile. Choose the desired device and click "Connect."
To establish the connection, log in to N-able using your credentials. Once logged in, you can proceed to take Remote Control.
How to take Remote control from an Alert Ticket.
Written by Jebin Joice
Updated over 11 months ago