Within the alert ticket, find the "Remote Control" button and give it a click.
A side drawer will slide out, displaying the device linked to your user profile. Choose the desired device and click "Connect."
To establish the connection, log in to N-able using your credentials. Once logged in, you can proceed to take Remote Control.
How to take Remote control from an Alert Ticket.
Written by Jebin Joice
Updated over a year ago