The Quality Assurance board provides a comprehensive overview for resources, displaying assigned tickets and their Quality Assurance health status. Users can easily switch between Open and Closed ticket lists. Opened tickets show detailed statuses, while closed tickets offer feedback summaries. Clicking on a ticket redirects to the Quality Assurance health status screen, listing failed rules. Super admins/admins can view Quality Assurance status for all resources and configure rules. Filtering options include Quality Assurance status, boards, and time periods.

How to view customer feedback on the Quality Assurance board.

To view details on the Quality Assurance board, follow these steps:

Step 1: Go to the service desk's side navigation bar and choose "Quality Assurance Board".

Step 2: On the right side of the screen, corresponding feedbacks received for closed tickets will be listed.

How to check the quality of total tickets on the Quality Assurance Board

To view the ticket quality of tickets on the Quality Assurance Board, please follow these instructions:

Step 1: Access the service desk's side navigation bar and select "Quality Assurance Board".

Step 2: Within the "Tickets" category, locate the sub-divisions represented as bar graphs, specifically labeled as "Opened" and "Closed."

Step 3: On the below section, displaying the tickets and indicating whether they have met the criteria. This screen allows you to monitor the health status of the tickets.

Step 4: click on the "Failed" indication to view in what all rules the ticket failed.

Step 5: The user can select the time period from the "Time Period" drop-down in the upper right corner of the screen.