The User hub is a centralised and efficient feature that allows resources to easily access user's data across various modules such as Service Desk, Monitoring, Documentation, Assets, and Reports.
How to manage User hub.
To effectively manage and access the User hub, please adhere to the following guidelines:
Step 1) Navigate to the side panel and choose "Users" in customers.
Step 2) Choose the specific module you want to access information on from the options available in the drop-down menu.
Step 3) Once you've selected the "service desk" option from the drop-down
Step 4) You'll be able to find data about tickets raised by that particular user.
Following these steps will enable you to efficiently access necessary information for user with ease.
Note:- On first phase we are focusing on ticketing module and in upcoming phases other module modules will be adding to hub.
How to filter by priority in the user hub
You can filter users according to “priority” inside the hub, follow these steps to filter:
Choose the specific module you want to access information on from the options available in the drop-down menu.
Select required status from the drop-down of “filter by priority” according to your desire.
The system will filter through the user records and display all matching results on the screen.
How to filter by status in the user hub
You can filter users according to “status” inside the hub, follow these steps to filter:
Choose the specific module you want to access information on from the options available in the drop-down menu.
Select required status from the drop-down of “filter by status” according to your desire.
The system will filter through the user records and display all matching results on the screen.
There’s also a “List view” & “Board view”, you can choose between the two to select their desired view.
