How to update notification settings of customers users.
To update notification settings of customer users, follow these steps:
Begin by accessing the side navigation bar and selecting the "Customers" option from customers.
Find the particular customer whose notification settings you would like to modify.
Scroll down the right-hand window and select the "Settings" tab.
Click on the "Notification" option from the side navigation bar.
Enable or disable each notification by toggling the button to the right of each listed notification.
Enables users, managers, or both as needed.
Enables Email, IT-Connect, or both as needed.
To apply the changes, press the "Save" buatton.
By following these steps, you have updated the notification settings.
What all notifications can be Enabled and Disabled for customer users
While creating a new Ticket: Enabling this will send a notification to customer users when a new ticket is created.
While closing a Ticket: Enabling this will send a notification to customer users when a ticket is marked as closed.
Note:-By default chat notifications are turned on for customer users and its not customizable.