How to update default SLA for a customer.
To update default SLA for a customer, follow these steps:
First, access the side navigation bar and choose the "Customers" option from customers.
Locate the specific customer for whom you wish to add or update the SLA.
click on the "Billing & Contracts" tab.
Select the "SLA" option from the side navigation bar that appears.
Choose the customized SLA that you have created. Enable "Set as Default" using the toggle button
With these steps, you have updated the default SLA of the chosen customer.