Sending Announcing specific customers is a breeze with these simple steps:
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Step 1: Head to the "Service Desk" section in the side navigation bar and choose "Announcement" from the list.
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Step 2: In the Announcement window that appears, click on "Announcement +".
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Step 3: A creation modal will pop up. Enter the message name and description in their respective fields and click "Next".
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Step 4: Decide on the channel through which you wish to notify customer users, whether it's "IT-Connect," "Email," or both for dual notification.
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Step 5: Select specific customers or multiple customers from the "Customer" drop-down menu. Choose the customer's site from the "Site" drop-down and pick users from the "Users" drop-down list. Then, click "Next".

Step 6: You can click "Send" to dispatch the message immediately, or click the drop-down next to "Send" to schedule the message for later.
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Step 7: If you prefer, you can also save the message as a draft by clicking on "Save as Draft".
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Congratulations! You've successfully sent a broadcast message to your selected customers. The message will be displayed in "IT-Connect". users can click on "Accept" and let you know of their acknowledgement.