How to view & Enable Quality Assurance rules.
To access and activate Quality Assurance rules, follow this step-by-step guide:
Start by navigating to the control center's side menu and selecting "Configurations."
Once you've entered the configurations section, locate the "Quality Assurance" option within the Service Desk menu.
Click on the "Quality Assurance" option, and you'll be directed to the Quality Assurance rules screen. This screen is divided into dedicated tab sections for Tickets, including tabs for "open," "closed," and "Feedback," as well as sections for Projects with both open and closed projects, and Tasks with Open and Closed Tasks.
To view the specific rules for each section, simply click on the corresponding tabs.
Adjacent to each rule, you'll find a toggle button. To activate or deactivate a Quality Assurance rule, simply switch the toggle ON or OFF.
By following these steps, you will be able to effectively access and activate Quality Assurance rules within the system.
What does each rule of the “Assigned Projects” section intend.
Project Tag: projects not meeting the minimum tag count will be marked as failed.
Estimated End Time: Projects without an estimated end time will be marked as failed.
Project Type: Projects without a type mentioned will be marked as failed.
Project Subtype: Projects without a subtype mentioned will be marked as failed.
Budget Hours: Projects without budget hours added will be marked as failed.
Minimum Project Description (words): Projects not meeting the minimum word count for description will be marked as failed.
Attachment Size Exceeds (MB): Projects with attachments exceeding the specified size limit will be marked as failed.
What does each rule of the “Closed Projects” section intend.
Actual time: Actual time should not exceed Budgeted hours
