The knowledge base includes quick-access sections to help you return to important content faster. These features reduce search time and improve daily efficiency.
Starred items
Starred items allow you to mark important folders or articles for quick access.
Starred items appear in the starred items section in the side navigation.
How to star folders or articles
You can star both folders and articles.
From list or table view
Open the knowledge base.
Navigate to the folder containing the item.
In list view, click the three-dot menu next to the folder or article.
Click add to starred.
The item will now appear under starred items.
From board view
Switch to board view.
Locate the folder or article card.
Click the three-dot menu on the card.
Click add to starred.
The item will be added to starred items.
Starring multiple items at once
You can star multiple folders or articles at the same time.
Use the multi-select checkboxes to select multiple items.
An action bar appears.
Click add to starred..
All selected items will be added to starred items together.
Un-starring items
To remove an item from starred:
Open the three-dot menu on starred items.
Click Remove from starred item.
The item will be removed from the starred list.
When to use starred items
Starred items are useful for:
Frequently referenced procedures
Standard operating documents
Ongoing project documentation
High-priority customer folders
This section acts as a personalized shortcut list.
Recently viewed articles
The recently viewed section shows articles you have opened recently.
Articles are added automatically when opened.
The most recently accessed articles appear at the top.
No manual action is required.
Recently viewed is designed for quick short-term navigation.
Key differences
Starred items
Manually selected
Works for folders and articles
Supports multi-select
Used for long-term quick access
Recently viewed
Automatically generated
Articles only
Based on recent activity
Used for short-term navigation
Best practices
Star folders you frequently work in.
Star commonly referenced articles.
Use multi-select to organize quickly.
Keep your starred list clean and relevant.