Single Sign-On (SSO) allows IT Teams to securely access DeskDay using their existing identity provider, such as Microsoft Entra ID or Google Workspace. With SSO enabled, both IT technicians and end users can sign in seamlessly across DeskDay apps without managing separate passwords.
How to Set Up SSO in DeskDay
Go to Customers on the left-side navigation
Select Customers
Choose your company
Click SSO
Click Add new +
Follow the SSO configurations
Refer following document for detailed SSO configuration steps
What You Get with SSO
For IT Technicians
Sign in to the DeskDay web portal and mobile app using SSO
For End Users
Sign in using SSO to the support portal and IT-Connect apps:
End-user web portal
IT-Connect Microsoft Teams app
IT-Connect Desktop app
IT-Connect Mobile app
User Provisioning and Access Behavior
DeskDay handles user access differently for technicians and end users when SSO is enabled. Understanding this ensures a smooth first login experience.
Technician Access
Before a technician can sign in using SSO:
The technician must be added to DeskDay as a resource
Go to Control Center → Resources
Create or invite the technician with the correct email address
The email domain must match the configured SSO domain
Technicians who are not added under Resources will not be able to log in, even if SSO is enabled.
End User Access
End-user accounts are automatically provisioned
Account creation happens on the first successful SSO login
As long as the user’s email domain matches the SSO configuration, DeskDay will automatically create the end-user account.